Complaints About Canadian Telecoms Spike 44%
Complaints about Canadian telecom services have shot up by 44 per
cent, with billing mistakes and misleading contract terms the most
common source of consumers’ gripes, an industry ombudsman says.
cent, with billing mistakes and misleading contract terms the most
common source of consumers’ gripes, an industry ombudsman says.
“Incorrect
charges” and “non-disclosure of terms” accounted for 29 per cent of all
complaints in the six months ending Jan. 31, the Commission for
Complaints for Telecom-Television Services (CCTS) said in a mid-year report.