“[WestJet] called me, and they did say that they made a
mistake,” said Williamson, who lives in Edmonton. “It stinks that they
weren’t willing to co-operate with me this way before I actually filed a
complaint.”
mistake,” said Williamson, who lives in Edmonton. “It stinks that they
weren’t willing to co-operate with me this way before I actually filed a
complaint.”
The CTA reports it has received 147 passenger
complaints concerning denied boarding issues since the new rules came
into effect on July 15. Sixty-seven of the complaints involve Air Canada
and 24 involve WestJet, while the rest are scattered among 27 other
airlines.